Technology is Changing - Reports

Part of the course is picking the best practices used by the organization, and I was assigned to Distribution Channel’s best practices. Honestly, I thought it is an easy topic but it isn’t, it is different from the distribution channel that I’ve learned way back in college. So I first thought distribution channel is more of the value chain or process in delivering the product or service to the consumer. But this time, the topic isn’t about the value chain but more on the IT value chain, which is different more technical for me.

In research of the report I’ve learned about EDI or the Electronic Data Interchange it is an automated data interchange with other companies, these help the departments within the organization and also the end consumer track down the status of its product/document. This also gives view to the consumer about their request.

Because of the vast improvement on the technology today, it gives consumers and organizations quicker response to the consumer needs, but because of this also, consumer is becoming more demanding and for some organization it a higher threat for the switching of the consumers to the competitors. Since, most of the systems nowadays are through online it lack the face-to-face and eye contact which is one of the huge nonverbal reminders that may be meaningful for the organization, which is why I believe it would be better to combined the traditional system to the high-tech solution used nowadays.

In addition to the report I did was that today systems are being executed to machines hence, producing robots to ease the process and efficiency of the worker. Like what is now being used by Amazon in storing their products they use KIVA Systems, a machine that is built to organize and deliver the products to the worker and be able to make workers be efficient/multi-task.

That is why, with all these reports given, if these system can track your products or services, the next will be tracking down the consumer: “What will now happen to the privacy of us consumers and to the security of our information”